Hotel Pullman ZamZam Makkah

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Hotel Pullman ZamZam Makkah, Fitness facility

About the hotel

Near Kaaba. Make yourself at home in one of the 1315 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and shopping on site.

Grab a bite at Al Zahra, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.

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Popularity

7.7

Good

General

21152

Tripadvisor 8/10

3157

Booking 7.7/10

17055

Expedia 6.8/10

940

Main services

Vegetarian meal

Vegan options

Multilingual staff

Hotel safe

BBQ Facilities

Wheelchair-accessible

Shop

Computer station

Breakfast

Restaurant

Bed Linen

Luggage room

Conference room

24-hour reception

Toiletries

No single-use straws

Housekeeping

Dry cleaning and laundry

Cycling

Internet

No single-use plastics

Smoking area

Valet parking

Elevator

Meeting room

Newspapers

Change of towel (on request)

Library

ISO 50001 – Energy management

Shower

Snacks

Pets not allowed

* Some services may carry an extra charge.

Guest reviews

6.8/10 Nice

Cleanliness6.8/10

Staff and Service7.2/10

Amenities6.8/10

Property conditions and facilities6.4/10

Neighborhood8.2/10

8 / 10

Manwar

Msg for clients. Value for money. Very good for getting to Haram by foot. Again well worth it in respects to how much against other local higher named hotel. Msg for hotel. Only thing I didn’t like was in the reception lobby area the Oud scent smell was too much and very much overpowering. This smell should be subtle. I have stayed in Fairmont twice and the smell is subtle.

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30 Apr 2025

10 / 10

Jesika

Great service. Buffet breakfast is amazing. Lots of items

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29 Apr 2025

2 / 10

AFZAL

The classic room with city view and 3 single beds: The bed size was like children bed. No where near a twin bed size. My both rooms gave an odor. In one room the musky smell was so severe that I had to request my room to be changed. No microwave to heat any food. Very inconvenient. Bathrooms were very outdated and in extremely poor condition/nasty. The house keeping was done daily and polite. Location of hotel is convenient. Breakfast was good experience with many choices to pick from. Overall, overpriced considering room conditions. Would not book it next time.

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28 Apr 2025

6 / 10

Abbas

we are two famely they put us 5fl and 12 fl, we ask swich the floor on 12 floore ,two room is empety i saw the cleaning person cleaning ,the room is until next day

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23 Apr 2025

Information about the area

Mecca, Saudi Arabia

A stay at Hotel Pullman ZamZam Makkah places you in the heart of Makkah, steps from Great Mosque of Makkah and Abraj Al-Bait Towers. This luxury hotel is 0.3 mi (0.5 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

Mecca or Makkah located in western Saudi Arabia, is the holiest city in Islam. Every year millions of pilgrims flock to Mecca. As a result there has been a lot of construction to cater for the accommodation of the pilgrims, and extensions to the mosque itself. Non-Muslims are not allowed to enter the holy city. Mecca also has a very rich history as it is a very old city which has been considered sacred since the early Middle Ages. In Mecca’s city center there is the Sacred Mosque, considered the holiest site in Islam. The Kaaba is located at the center of the Sacred Mosque, all Muslims pray in the direction of Kaaba, believed to have been originally built by Adam and rebuilt by Abraham and his son Ishmael. Other major sites to see in Mecca are Mina, the Hill of Arafat and Jabal Rahma, the cave Jabal Al Thur and Masjid e Taneem Mosque. Undeniably, Mecca is one of the most spiritual places on Earth.

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What’s nearby

Abraj Al-Bait Towers - 0.1 km / 0.1 mi
Great Mosque of Makkah - 0.2 km / 0.1 mi
Abraj Al Bait Hajar Tower - 0.3 km / 0.2 mi
King Fahad Gate - 0.3 km / 0.2 mi
Well of Zamzam - 0.5 km / 0.3 mi
Maqam Ibrahim - 0.5 km / 0.3 mi

Getting around

(JED) Jeddah, King Abdulaziz Intl, SA - 74.88 km
(TIF) Taif, Taif, SA - 74.86 km

About accommodation

Parking

Private Parking
Parking garage
Parking
Accessible parking
Parking on site

General

Air conditioning
Family rooms
Elevator
Safe
Non-smoking rooms
Facilities for disabled guests
Wifi in all areas

Services

Valet parking
Concierge
24-hour front desk
Fax/Photocopying
Room service
Dry cleaning
Currency exchange
Laundry
Baggage storage
Car rental

Safety features

Thermometers for guests provided by property
Face masks for guests available
Hand sanitizer in guest accommodation and common areas
Staff follow all safety protocols as directed by local authorities
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Access to healthcare professionals
Process in place to check health of guests

Physical distancing

Mobile app for room service
Physical distancing rules followed
Screens or physical barriers between staff and guests in appropriate areas
Contactless check-in/out
Cashless payment available

Food & Drink

Restaurant

Cleanliness & disinfection

Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Linens, towels, and laundry washed in accordance with local authority guidelines
Guest accommodation disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Delivered food covered securely
Physical distancing in dining areas
Breakfast to-go containers

Internet

Internet
Wifi
Free Wifi

Languages

العربية
English
Français

About the rooms

The accommodation has 1,179 rooms:

Bedroom

Childrens' cribs
Wardrobe or closet

General

Air conditioning
Carpeted
Safe
Iron
Interconnecting room(s) available

Services

Wake-up service

Room Amenities

Socket near the bed
Adapter

Bathroom

Bathtub or shower
Free toiletries
Toilet paper
Hairdryer
Bathrobe
Toilet
Shower
Bathtub
Private bathroom

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Food & Drink

Minibar

Cleanliness & disinfection

Hand sanitizer

Kitchen

Electric kettle

View

City view
Landmark view
View

Living Area

Dining area
Desk
Sitting area

*Some services may only be available in specific rooms or upon request.

Restaurants

Al Zahra Restaurant

Guests only
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation not possible

Cost

Additional charges may apply

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 14:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 11:00

Pets

Pets not allowed

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Important information

Optional fees

Fee for buffet breakfast: approximately SAR 90 per person
Valet parking fee: SAR 400 per day
Early check-in fee: SAR 400 (subject to availability)
Late check-out fee: SAR 400 (subject to availability)
Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only Muslims are allowed to enter the holy cities of Mecca and Medina.
Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
Couples wishing to share a room must provide proof of marriage.
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Alcohol is not served or permitted at this property.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.

Accomodation license number

10001442

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.